Return and Refund Policy

RETURN, REPLACEMENT & REFUND POLICY

Store Name: Mini Shopee
Business Name: Miksha Enterprises
Brand Name: MIRAL

1. Overview

At Miksha Enterprises, we aim to provide quality products and a satisfactory shopping experience. All return, replacement and refund requests are subject to the terms outlined in this policy and applicable consumer protection laws in India.

Customers are requested to review the product description, images, size, colour and other specifications carefully before placing an order.

2. Return Eligibility

Return requests must be submitted within 3 days of delivery.

To be considered for a return, the product must:

Be unused, unworn and in its original condition.

Be returned with its original packaging, tags, accessories and invoice, wherever applicable.

Not show signs of damage caused after delivery, misuse, alteration or improper handling.

A return request does not automatically guarantee approval. Each request will be reviewed based on the reason provided, available evidence and the condition of the product.

3. Non-Returnable Products

Returns for change of mind, personal preference or ordering the wrong product may not be accepted.

Products that have been used, worn, altered, damaged after delivery or returned with missing components may be ineligible for a change-of-mind return.

However, these restrictions do not affect any remedies available under applicable law for products that are defective, damaged on arrival, incorrectly supplied or otherwise not as described.

4. Return Request Process

To request a return or replacement:

Provide your order number, the reason for the request and clear photographs or videos showing the product and, where relevant, its packaging.

Wait for our confirmation and return instructions before sending the product back.

Pack the product securely and return it according to the instructions provided.

Unapproved returns may be delayed or refused until the order and return details can be verified. Please retain your return-shipping receipt and tracking details.

5. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery, with your order details and clear photographs or videos.

We will review the complaint and, where appropriate, arrange a replacement, refund or other remedy in accordance with applicable law. A request will not be rejected solely because photographic or video evidence is unavailable where the customer is otherwise entitled to a remedy under applicable law.

6. Return Shipping Charges

For approved change-of-mind returns, the customer may be required to bear the return-shipping cost, provided this is communicated before the return is completed and is permitted by applicable law.

Where the return is due to a confirmed defect, transit damage or an incorrect product supplied by us, we will provide an appropriate resolution, including return-shipping arrangements where applicable.

7. Refunds

Returned products, where applicable, will be inspected after receipt. We will communicate the outcome of the inspection and the next steps.

For approved refunds, we aim to initiate the refund within 7–10 business days after receiving and verifying the returned product. The time taken for the amount to appear in the customer's account may depend on the bank, payment provider or payment method.

Refunds will generally be made to the original payment method. For Cash on Delivery orders, we may request the information reasonably necessary to process an approved refund through an appropriate payment method.

Shipping charges, if any, may be non-refundable for change-of-mind returns, subject to applicable law. This restriction will not apply where a refund of such charges is legally required.

8. Exchanges and Replacements

Exchanges and replacements are subject to product availability and verification of the request.

Where a product is confirmed to be defective, damaged on arrival or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable law. If the same product is unavailable, an alternative resolution may be offered as permitted by law.

9. Gifts and Promotional Orders

For gift purchases, refunds will generally be processed to the original purchaser or original payment method, subject to the payment provider's requirements and applicable law.

Promotional or discounted products remain subject to the terms disclosed at the time of purchase and applicable consumer protection laws.

10. Contact Us

For return, replacement or refund requests, please contact:

Miksha Enterprises
Store: Mini Shopee
Brand: MIRAL
Email: mikshaenterprises@gmail.com
Phone: +91 8287817318

We reserve the right to update this policy from time to time. The policy applicable to an order will be interpreted in accordance with applicable law.

Thank you for shopping with Mini Shopee.